Trade/Wholesale Account Request

If you wish to set up a Trade or Wholesale account please call our office at 203.252.2553 ex. 102 or please email Erika at
Erika@paologuzzetta.com to request the application.
Please note proper credentials are required and please allow 24-48 hours for the account to become active.

Shipping Times and Costs

All Shipping is with Federal Express.

FedEx Ground is considered Standard Shipping.  Items ordered will arrive 3-5 business days after shipments leaves our distribution center.

Price is dependent on item weight and shipping zone.  All shipping costs and times are controlled by Federal Express and are visible in your shopping bag at the time of purchase.

Express Shipping/Overnight Service is available as an option at the time of check out.

You will receive an e-mail containing your Tracking Number once your package has been shipped from our U.S. distribution center. Visit TRACKING to check the most up-to-date status of your order with Federal Express.

Can I order an individual item instead of a set?
We sell our product as sets however you do have the possibility to order an individual item. This will be considered a custom order which will require approximately 60 days or less for production time. Please email these requests to sales@paologuzzetta.com.

FAQ

Can I order an individual item instead of a set?

We sell our product as sets however you do have the possibility to order an individual item. This will be considered a custom order which will require approximately 60 days or less for production time. Please email these requests to
sales@paologuzzetta.com.

Is customization available?

Yes, we are more than happy to accommodate corporate or other types of customization. Minimums vary with the type of custom work you require however the service is available and possible. Please contact sales@paologuzzetta.com with your enquiries.

Is gift-wrapping available?

Unfortunately no, the packaging we provide is truly a magical presentation on its own. We do not want to risk the packing a gift wrapped box of this nature in the hands of shipping companies. Our packaging is more secure in the tight carton due to the weight of the product to avoid shifting during transport, which could result in damage.

What do I do if I need something repaired?

If the leather is a factor, consult a trusted leather expert, like a shoe or accessory repair vendor. If the mechanics of an item are the concern, please visit our product care site for the stapler or for other items please email sales@paologuzzetta.com

What do I do if I want to return my purchase?

Please visit the customer care area of our website for complete conditions and details as to how to return your purchase.

Where can I see your products before purchasing them?

Currently we have no retail establishments, however this is temporary. For now you are welcome to visit our showroom located in Connecticut, at 30Commerce Road. Please call for an appointment 203-252-2553.

How to return

Return Procedure and Conditions

We have created a very easy return procedure in order to make your online shopping experience pleasant, even when you are not fully satisfied with your purchase.

You can return any item purchased on our store within 7 days from the delivery date.  If you wish to return an item after that period, a 25% restocking charge will be incurred.   Here’s how to return:

  • Make sure the items are in the original packaging and the same condition you received them in, with all tags still attached.
  • Fill out the online RETURN FORM in order to get a Return Authorization Number by email.
  • Write the Return Authorization Number on the outside of the box.
  • Ship the parcel by Federal Express to the below address and be sure insurance is included for at least the value of your return.

Ship your return to:
Paolo Guzzetta Firenze, LLC
30 Commerce Road
Stamford, CT  06902

Your return will be accepted within 3 working days from the delivery date at our warehouse. Refunds will be issued only for properly returned items and will be credited back to the original form of payment.  If your return does not meet the conditions listed, we will not be able to issue the refund and the package will be sent back to you.
You may check the receipt of your return status through the Federal Express Tracking Number you find on your copy of the shipment airway bill.
Notes:

  • We cannot accommodate exchanges at this time

Refunds – Receiving your refund

After our warehouse has received your return and verified that all of the conditions have been met, you will receive a confirmation e-mail.

Refund times depend on the payment method used when purchasing:

  • Credit or Debit Card: refund times will depend on the Card Company’s policies. We assure you that the currency date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees
  • Payment with PayPal: The refund will be visible within 24 hours from when you receive your confirmation e-mail.